MeetReady support
MeetReady prepares you for meetings and keeps your secrets in an encrypted vault on your phone. Here is how to handle the usual questions. If you do not find the answer, write to us directly.
Contact
Email info@haikotek.com. We reply within 2 business days (Monday to Friday, Vietnam time). Please tell us the app version and the support code (Settings → About, like MRS-XXXXX-XXXXX; for a question about Pro it lets us find the right records), your iOS or Android version and what you were doing when it went wrong. Do not send passwords, vault content, card numbers or ID photos.
Frequently asked questions
I forgot my master password. What now?
Use the 12-word recovery key you saved when you created the vault to reopen it. If you lose both the password and the 12 words, nobody can reopen the vault, including us, because we do not have the key.
What happens if I enter the wrong password many times?
After 5 wrong attempts in a row the app locks you out for a time that grows with each failure. This protects the vault if someone else holds your phone. Wait it out and try again, or use your 12 recovery words.
How does MeetReady read my calendar?
Read-only, on the device, through the operating system’s calendar permission. MeetReady never writes to the calendar and never sends calendar content to us. You can revoke the permission at any time in your phone’s settings.
How do I back up and move to a new phone?
MeetReady makes encrypted backups automatically (MRBK1 format): Free keeps 3 versions, Pro keeps 30. You can also export a password-sealed file (HPV1 format, free) in Settings → Data and import it on the new phone. Send the file’s password through a different channel than the file.
Does exporting my data cost anything?
No. Exporting an HPV1 file is always free and does not need Pro.
What if I lose my phone?
Restore on a new phone from a backup, an export file or sync (if you turned it on), using your 12 recovery words or your password. Lock or erase the old phone with Apple’s or Google’s find-my-device; the vault is encrypted anyway. If you lose the phone and every backup, we cannot get the data back.
How does sync between devices work?
Sync is a Pro feature. On iPhone, encrypted data goes through your own iCloud. On Android, the app writes to a folder you choose. MeetReady has no relay server. iCloud sync still needs more testing on real devices during the closed beta, so keep a backup as well.
Is my data sent to AI?
Not by default: the built-in brief templates run on the device. If you enter your own key for an AI provider (Pro), the app asks for your explicit consent before the first request, then sends part of the content straight from your phone to that provider, after stripping secrets. Vault credential and ENV items are never part of what is sent, and you can preview the content before it goes.
I bought a plan but the app still shows Free.
Tap Restore purchases on the MeetReady Pro screen, with the phone online and signed in to the Apple or Google account that bought it. If it still fails, email us the order id from your receipt email and we will check.
How do I redeem a promo or gift code?
On iPhone, open the App Store, tap your profile picture, choose Redeem Gift Card or Code and enter the code. On Android, open Google Play, tap your profile picture, choose Payments and subscriptions, then Redeem gift code; see Google’s guide. MR-… codes sent by Haikotek (Android) are entered in the app on the Pro screen.
How do I cancel my subscription?
Cancel in your store account settings at least 24 hours before the current period ends. Uninstalling the app does not cancel the plan. See the guides from Apple and Google Play.
I want a refund.
Apple or Google processes payment and decides refunds. See how to ask: Apple, Google Play. If you need help, write to us and we will walk you through it.
How do I delete all my data?
Vault data is on your phone: erase the vault in Settings or uninstall the app. Synced data is in your iCloud or your folder. To delete plan records and gift codes on our server, see the data deletion page; quote the support code from Settings → About (like MRS-XXXXX-XXXXX) so we can find your records.
Does MeetReady collect my data?
MeetReady has no account and no advertising or analytics SDK. Apple or Google processes payment; we only receive the store’s proof of purchase, a random install id, the public part of a device key and the plan status, never vault content. Details are in the Privacy Policy.